Last updated: November 5, 2026
Where we ship
We currently ship to the United States and Canada. Shipping is free on all orders while this offer is shown on our website.
Processing and delivery times
- Processing: orders are prepared and shipped within 1–3 business days (Monday to Friday, excluding public holidays).
- Delivery: once shipped, orders usually arrive within 5–10 business days.
Our products ship from fulfillment partners in different locations, depending on stock. If your order contains several items, they may arrive in separate packages. Delivery times are estimates provided by our carriers and may be longer during peak periods, bad weather or customs checks.
If we cannot ship your order within the time stated, we will email you with a new estimated date and give you the option to cancel your order for a full refund.
Tracking
When your order ships, you will receive an email with your tracking number. You can follow your package on our Track my order page. Tracking can take 24–72 hours to show the first update.
Shipping address
Please check your shipping address carefully at checkout. We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer. If a package is returned to us because of an incorrect address or because it was not collected, we can ship it again; the new shipping cost will be charged to you.
Lost, late or "delivered but not received" packages
- If your tracking has not been updated for 15 business days, or your order has not arrived 20 business days after shipping, email us at support@stillher.com. We will open an investigation with the carrier and, if the package is confirmed lost, ship a replacement or refund you.
- If your tracking shows "delivered" but you cannot find your package, please check around your property, with neighbors and with your local post office, and wait 48 hours (carriers sometimes mark packages as delivered early). Then contact us within 14 days of the delivery date and we will open a claim with the carrier.
- Once the carrier confirms delivery to the address you provided, we cannot be held responsible for packages that are stolen or misplaced after delivery, but we will help you with the carrier claim.
Customs, duties and taxes
Depending on where your order ships from and to, it may be subject to import duties, taxes or customs fees. Unless they are included at checkout, these charges are the responsibility of the recipient. Packages refused at delivery because of these charges cannot be refunded for the shipping or duties incurred.
Questions
Email support@stillher.com with your order number.