Last updated: November 5, 2026
Still Her is a trading name of Sajemo LLP, registered in England and Wales (OC457962), Dalton House, 60 Windsor Road, Merton Abbey, London SW19 2RR, United Kingdom ("we", "us", "our"). We are responsible for the personal information described in this Privacy Policy. Our store is powered by Shopify. This policy explains how we collect, use and disclose your personal information when you visit our website, buy from us, sign up for our emails or text messages, or contact us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to your personal information.
Personal information we collect
- Contact details: name, shipping and billing address, email address, phone number.
- Order and payment information: products purchased, returned or exchanged, transaction details. Card payments are processed by our payment providers; we do not store full card numbers.
- Account information if you create an account, and your preferences.
- Communications with us, including support requests, reviews, photos and videos you send us.
- Device and usage information: IP address, browser, device identifiers, pages viewed and how you interact with our website, collected through cookies and similar technologies.
We collect this information directly from you, automatically when you use our website, from our service providers (such as Shopify, payment, shipping, email and SMS providers) and from advertising and analytics partners.
How we use your personal information
- To process and deliver your orders, payments, returns, exchanges and refunds, and to provide customer support.
- To send you marketing emails and text messages if you have consented, and to show you relevant ads on other websites and social media.
- To prevent fraud and abuse, including abuse of our Money-Back Guarantee, and to keep our website secure.
- To analyze and improve our website, products and services.
- To comply with the law, respond to legal requests, and establish, exercise or defend legal claims, including payment disputes.
Text messages (SMS)
If you opt in to receive text messages from Still Her, you agree to receive recurring automated marketing text messages (such as offers, reminders and cart reminders) at the phone number you provide. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time and HELP for help. We do not sell or share your mobile phone number or your SMS opt-in consent with third parties for their own marketing purposes. Carriers are not liable for delayed or undelivered messages.
Emails
If you subscribe to our emails, we may send you news, offers and product information. You can unsubscribe at any time using the link in every email. We will still send you transactional emails about your orders.
How we disclose personal information
- With service providers who work on our behalf: Shopify, payment processors, fulfillment and shipping partners, customer support, email and SMS platforms, analytics and cloud hosting.
- With advertising and marketing partners (for example Meta and Google) to measure our ads and show you relevant advertising. Depending on where you live, this may be considered a "sale" or "sharing" of personal information or "targeted advertising" under applicable law. You can opt out here.
- When you ask us to, or consent to it.
- To comply with the law, to protect our rights and our customers, including in payment disputes, and in connection with a business transaction such as a merger or sale.
Relationship with Shopify
Our store is hosted by Shopify, which collects and processes personal information about your use of our website in order to provide and improve its services. To learn more, see the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.
Cookies
We use cookies and similar technologies to run our store, remember your cart, analyze traffic and measure advertising. You can control cookies through your browser settings and, where available, our cookie banner. If you visit with the Global Privacy Control signal enabled, we treat it as a request to opt out of the sale or sharing of your personal information for that browser, where required by law.
Your rights
Depending on where you live (including California and other US states, the UK and the EU), you may have the right to access, correct, delete or receive a copy of your personal information, to opt out of its sale or sharing for targeted advertising, and to withdraw your consent. To exercise these rights, email support@stillher.com. We may need to verify your identity. You may use an authorized agent. We will not discriminate against you for exercising your rights. If we decline your request, you may appeal by replying to our decision, and you may contact your local data protection authority.
Children
Our website and products are intended for adults. We do not knowingly collect personal information from children under 16.
Security and retention
We use reasonable measures to protect your information, but no system is completely secure. We keep personal information for as long as needed to fulfill orders, provide support, comply with legal, tax and accounting obligations, prevent fraud and resolve disputes.
International transfers
We and our service providers may process your information outside the country where you live, including in the United Kingdom, the European Union and the United States. Where required, we rely on recognized transfer mechanisms such as standard contractual clauses.
Changes
We may update this Privacy Policy. We will post the new version on this page with a new "Last updated" date.
Contact
Sajemo LLP (Still Her), Dalton House, 60 Windsor Road, Merton Abbey, London SW19 2RR, United Kingdom — support@stillher.com.